Steve Fenton


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Human capacity is hard to understand, so we create metaphors to simplify things. When people talk about capacity, thought-bubbles emerge from the heads of some managers, revealing an interesting problem. They view capacity as a bucket into which you pour liquid-work until it is full. This metaphor for capacity leads to bad outcomes. Work isn’t […]

Filling-in the care gap

We all care quite a lot for the people we are close to. We also care about the grand collection of humanity. But we only really care about humanity if we can fill in the gap between these two circles. When you rage somebody off of the road, or are rude to a stranger, or […]