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This is a balancing post to follow on from work I have done in several teams on estimates. Firstly, I’d like to confirm that in some teams, I have eliminated estimates; and in others I have improved the discipline of estimates. Both are valid approaches in different situations. What I never do is leave dysfunctional […]

Human capacity is hard to understand, so we create metaphors to simplify things. When people talk about capacity, thought-bubbles emerge from the heads of some managers, revealing an interesting problem. They view capacity as a bucket into which you pour liquid-work until it is full. This metaphor for capacity leads to bad outcomes. Work isn’t […]

On the 2nd of September 2017, in Middletown USA, Patrick Ponce achieved the world record for solving a Rubik’s Cube by twisting that damn thing into the correct position in 4.69 seconds. He got a certificate for it from Guinness World Records Limited. Rafael Solano commented on this saying: This guy is a great inspiration […]

At the Post Office in the UK, you used to enter the building and scan the room to perform an analysis of the queues. There were a number of open windows housing counter staff, and a queue for each one. A rookie would look for the shortest queue and join the end of it, but […]

Faster Faster Faster

I was listening to someone talking about being agile and lean in software development. The conversation was very interesting, but there was an underlying theme of urgency and efficiency that I found troubling. There is nothing wrong with delivering quickly, but we should never forget that “you can only go fast if you go right” […]

Decision Making Classifications

The pyramid of good organisational decision making is quite well known these days, as is the inverted-pyramid of command and control organisations. However, it is an interesting exploration to attempt to categorise the rough stages that you will find along the scale from “inverted” to “righted”. Some organisations don’t make it all the way. Decision […]